Welcome to the Oak Grove Pharmacy website (oakgroverx.com). By visiting or using this website, you agree to these Terms of Use. If you do not agree, please do not use the site. These terms cover this website only; your relationship with the pharmacy as a patient is governed by applicable law and the policies we provide at the pharmacy.
1. This website is for general information only
The content on this website — including descriptions of services, medications, vitamins, and supplements — is provided for general informational purposes only. It is not medical advice, and it is not a substitute for the professional judgment of your physician, pharmacist, or other qualified health provider. Never disregard or delay seeking professional medical advice because of something you read on this website.
Using this website does not create a pharmacist–patient relationship. Statements on this site about dietary supplements have not been evaluated by the Food and Drug Administration, and supplements are not intended to diagnose, treat, cure, or prevent any disease.
2. Not for emergencies
Do not use this website, text messaging, or email for urgent or emergency matters. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. For urgent medication questions during business hours, please call us directly.
3. Services, availability, and accuracy
We work hard to keep the information on this site accurate and current, but details can change: store hours, holiday closures, insurance participation, delivery areas and availability, supplement pricing, and our ability to source any particular medication all vary and are not guaranteed. Statements such as typical refill turnaround times describe our usual experience, not a promise for any specific order. Please call us to confirm anything you are relying on.
4. Refills, transfers, and text messages
Online refills are handled through a third-party service (RefillQuick) that operates under its own terms and privacy practices. All prescription services remain subject to applicable law, your prescriber's authorization, and our professional judgment; submitting a request through the website or by text does not guarantee that a prescription will be filled or transferred.
If you choose to text us, please remember that standard SMS text messaging is not encrypted. Include only the basics (your name, your current pharmacy, and medication names) and never send your Social Security number, insurance ID numbers, or detailed health history by text. Message and data rates from your carrier may apply.
5. Third-party websites and services
This site links to third-party websites and services, including RefillQuick, Pure Encapsulations, Google Maps, Google Reviews, Yelp, and California's sharps take-back program. We do not control those sites, are not responsible for their content, availability, or practices, and linking to them is not an endorsement. Your use of any third-party site is at your own risk and subject to that site's own terms and privacy policy.
6. Intellectual property
The content of this website — text, design, graphics, and logos — belongs to Oak Grove Pharmacy or is used with permission, and is protected by copyright and trademark law. You may view, print, or share pages for personal, non-commercial purposes; any other use requires our written permission. Third-party names and marks (such as Pure Encapsulations®, Google, and Yelp) are the property of their respective owners; Oak Grove Pharmacy is an independent authorized retailer of Pure Encapsulations products and is not otherwise affiliated with those companies.
7. Acceptable use
You agree not to misuse this website — for example, by attempting to interfere with its operation or security, scraping or copying content for commercial purposes, or using it for any unlawful purpose.
8. Disclaimer of warranties
This website is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
9. Limitation of liability
To the fullest extent permitted by law, Oak Grove Pharmacy and its owners and employees will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of, or inability to use, this website or any third-party site linked from it. Nothing in these terms limits any liability that cannot be limited under applicable law, and nothing in these terms limits or alters our professional responsibilities to you as a pharmacy patient under applicable law.
10. Changes to these terms
We may update these Terms of Use from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the site after changes are posted means you accept the updated terms.
11. Governing law
These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. If any provision of these terms is found unenforceable, the remaining provisions stay in full effect.
12. Contact us
Oak Grove Pharmacy
785 Oak Grove Rd, Suite G2, Concord, CA 94518
Phone: (925) 681-1823 · Text: (925) 856-5556